cloudigo Malta - Frequently Asked Questions

General Questions

What is cloudigo?

cloudigo is a digital experience that brings you closer to your favourite brands and allows you to save money on your favourite fashion brands, food destinations and more. cloudigo is available via a free mobile application on iOS and Android or on www.cloudigo.app.

What do I get with cloudigo?

How do I download and sign up to cloudigo?

What is cloudigo Premium

Do you have 2 for 1 offers on cloudigo?

How do I contact cloudigo?

Where are the cloudigo offices?

How do I manage my communication preferences?

What do I do if I forget my password?

I want to change the email address?

What do the offers marked in blue mean?

Why are there locked offers on cloudigo?

What do the offers marked in red mean?

Why do the offers marked in grey mean?

I won a gift from a quiz on the cloudigo app. What should I do?

I want to delete my cloudigo account. What should I do?

Question about cloudigo Premium

Why should I buy a cloudigo Premium membership?

What brands are on cloudigo Premium?

How much does it cost to become a Premium member?

How do I buy a Premium membership?

How long is a cloudigo Premium membership valid for?

Is it safe to enter my credit card details?

How much do I save with cloudigo Premium?

Is cloudigo Premium accessible through the cloudigo website?

Restaurants, Shops & Offers

How do I find more information about an offer, restaurant or shop?

How do I use the offers on the app?

When should I tell the restaurant or shop that I want to use cloudigo?

The restaurant or shop won’t accept my cloudigo discount.

Why do some restaurants or food outlets ask for booking in advance?

How do I redeem an online offer?

Billing

What payment methods can I use to buy cloudigo Premium?

My payment has failed, what should I do?

How do I change my billing details or add new card details?

How do I use a coupon or coupon code?

When will I be charged for Premium again?

How can I cancel my cloudigo Premium membership?

Traveller

What is cloudigo Traveller?

How do I purchase the cloudigo Traveller Plan?

How much does it cost to purchase the cloudigo Traveller Plan?

When should I purchase the cloudigo Traveller Plan?

What happens when I purchase the cloudigo Traveller Plan?

What do I do when I arrive in Malta?

How do I check when my membership expires?

Is it safe to enter my credit card details?

How much money can I save with the cloudigo Traveller Plan during my holiday here in Malta?

How do I contact cloudigo?

What do the yellow offers mean?

What do the grey offers mean?

Can I save my favourite offers?

Can I see how much money I am saving with this membership?

How do I use the offers on the app?

I have a query about one of the excursions I booked.

What payment methods can I use to buy cloudigo Traveller Plan?

What happens if I have to change the dates of my trip?

What happens if I cancel my trip?

What happens if I need to amend the excursion date?